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Uploading Issues

Updated: September 01, 2014 14:25

Go through the following steps to troubleshoot uploading problems.
  1. Make sure you have either a recent browser or the most recent version of flash installed. In some cases, you need both.
  2. Uploads may fail if the file is on a CD or network drive. For best results, upload files only from your local computer.
  3. Try uploading a smaller file first. If it succeeds, your internet connection may be too slow to complete larger uploads. If you are on a wireless connection, try uploading from a wired network.
  4. Is the upload starting, but never finishing? Or does the progress bar fill quickly, and then the upload fails? A third-party anti-virus program may be interfering with your upload.

    If you're using...
    • Avast: Disable it.
    • AVG: Disable the Web Shield and LinkScanner.
    • Kaspersky Internet Security: Try turning off port 80 filtering.
    • Something else: try turning it off.
  5. If nothing happens after you click start and no progress bar appears, try refreshing the page and restarting the upload.
  6. Try disabling or whitelisting browser extensions such as NoScript and AdBlock. Kiwi6 does not work around issues caused by browser extensions.
  7. Kiwi6 does not use or allow popups, but some users have reported success after disabling popup blockers.
Still need help? Contact us.

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